Return & Refund Policy

We want customers to have clear information when requesting assistance with a QevXino™ order. This policy explains the general process for return and refund requests made through qevxino.com.

Return Requests

To request a return, please contact us with your order number, the product involved and the reason for your request.

Depending on the situation, we may request photographs of the product, packaging, accessories, components or reported issue.

Product Condition

Unless the request concerns a verified product issue, returned products should generally remain in appropriate return condition and include supplied parts, hardware, instructions and accessories where reasonably possible.

Incorrect, Missing or Damaged Items

If you receive an incorrect item, notice missing parts or identify visible damage, contact us as soon as reasonably possible and provide relevant order information.

Return Shipping

Do not send a product to a company address or any other address without receiving return instructions from customer support. The appropriate return procedure may depend on the product and circumstances of the request.

Refunds

Once a refund request has been reviewed and approved, the refund will be processed using the applicable payment method and procedure.

Processing times after a refund has been issued may vary depending on payment providers and financial institutions.

Consumer Rights

Nothing in this policy is intended to exclude or limit mandatory consumer rights that may apply under applicable law.

Contact Us

Company: Shanghai Chenjing Yunyu Electronic Technology Co., Ltd.
Owner: Liu Shuanghong
Email: service@qevxino.com
Phone: +86 16626321468
Customer Service Hours: 8:00 AM–10:00 PM
Address: No. 500J, Xincheng Road, Jiading District, Shanghai, China